Shipping Policy


Our policy is to strive to make our online ordering process as simple as possible. We offer a standard charge of £3.95 per an order (UK only) and an express service of £10.00 (UK only) i.e. next day delivery (note we do not offer express delivery on weekend days).

If, due to circumstances beyond our reasonable control, a product becomes out of stock after an order has been placed, the customer will be notified by email and given an option to cancel the order and receive a full refund.

The customer should be aware that if an order consists of many products, these products may be delivered separately and may have more than one delivery cost. In these cases, the customer will accept part delivery of an order.

Your Healthy Pet does not accept any liability for delay, despatch or delivery and cannot be held responsible for delivery at any set time on a particular day.
Your Healthy Pet ships mainly to the UK and Highlands but will also, on request by the customer, ship internationally, where available, and subject to extra shipping charges. All products are shipped using various methods and couriers, each are clearly stated in the delivery tab on each individual product page. Your Healthy Pet will not accept liability for the delivery of products that are shipped directly from a supplier. Some delivery methods will require the customer to sign for the acceptance of the goods.